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Bug Fixed Error when quantity is 0 and sale is done

I had multiple people tell me they received this error when trying to purchase a product and due to continually trying had multiple purchases, do you know they would receive this error? I had to refund them and it cost me e refund fee via Paypal in multiple instances.

They were buying a physical product, 5.00 USD, quantity 300 total soon issue there, I didnt sell 300.

img_6192-png.151005


Also I found a similar problem on your rm Market place add on sometime ago.

It looks like you had a similar issues with your other Market place add on @XFA ?

screen-shot-2017-04-10-at-5-53-50-am-png.151020
 
As asked on xf.com:

@XFA -I had multiple people tell me they received this error when trying to purchase a product and due to continually trying had multiple purchases, do you know they would receive this error? I had to refund them and it cost me e refund fee via Paypal in multiple instances.

What were the exact conditions ?
Physical product ?
Which quantity remained ?
What is the item price ?
What is the percentage amount ?

Also, will it ever be possible foe them to order more then one item at a time as apposed to have them buying multiples times?

That might be implemented, don't hesitate to create a request for that.

It looks like you had a similar issues with your other Market place add on @XFA ?

View attachment 151020

I don't really recall, it was more than 6 month ago, would have to compare files to see.
Please open a bug report on our website, you know we are more active by there than here.
 
As asked on xf.com:



What were the exact conditions ?
Physical product ?
Which quantity remained ?
What is the item price ?
What is the percentage amount ?



That might be implemented, don't hesitate to create a request for that.



I don't really recall, it was more than 6 month ago, would have to compare files to see.
Please open a bug report on our website, you know we are more active by there than here.
I thought I answered it in my thread.

What were the exact conditions ? Not sure what you mean, they pressed the button to purchase the item from their laptop and or desktop and received that error multiple times which then they were charged multiple times in their PayPal
Account.

Physical product ? Yes

Which quantity remained ? Not sure, maybe 200+

What is the item price ?
5.00 USD

What is the percentage amount ?
None
 
Last edited:
Hi,

Yes for sure. Sorry for the delay, I have family around this week.

I will have to investigate, can you post screenshots of the sale configuration ?

Clément
 
By editing the item for sale sale shows nothing about the options for your add on, here is what you see when creating a new thread however.

Screen Shot 2017-04-16 at 7.34.31 AM.png
 
Ok because for editing it's another link, it's manage sale.
I'm still not sure how to get to this information.

Got a look with a test account seems fine regarding configuration aspects.
Ok, so where does that leave us? Would just like to rectify this issue. Im now losing sales due to members not wanting to purchase due to multiple sales on their account. Have you looked at your other add on RM marketplace with what appears to be a similar problem I've mentioned a few threads above? Those re you noted bugs in your add on updates and fixes on Xenforo.

IMG_3302.PNG
 
Which I already checked, the thing that was not working on Marketplace is not present in Forum Sales.

Are you sure the errors were raised on a article where the quantity was positive ?
This is the only thing I see that could go wrong as there is no > 0 condition check in my code (which I'll have to fix).
 
Which I already checked, the thing that was not working on Marketplace is not present in Forum Sales.

Are you sure the errors were raised on a article where the quantity was positive ?
This is the only thing I see that could go wrong as there is no > 0 condition check in my code (which I'll have to fix).
Please explain how I would have come to making this mistake, are you saying when I first created the thread and had to put an option in for amount of the physical product? Im most sure I put in 300, and I surely have not sold 300. With that being said, the downfall of the add on with respect to making changes if an error has occurred is, you really can't edit the thread once created with respect to the add on parts of the thread, or can you? Is here a way to fix this issue now or?
 
I don't know... I am just saying that is the only possible error.

To fix the issue I would need to be able to reproduce it otherwise how do you want me to be able to find out what is not working ?

As I said this is the only issue I see.
But I checked and the amount is higher than 0 so that must not be it.
Have you tried to see if you still had that issue ?

Clément
 
I don't know... I am just saying that is the only possible error.

To fix the issue I would need to be able to reproduce it otherwise how do you want me to be able to find out what is not working ?

As I said this is the only issue I see.
But I checked and the amount is higher than 0 so that must not be it.
Have you tried to see if you still had that issue ?

Clément
Unfortunately no one has bought one since the complaining went on in the thread about the multiple sales. :(
 
So there is no resolution for this issue then if it cannot be figured out? if not, honestly this add on renders being useless for my proposes on my forum.
 
Ok so I did some debug as I still got the ftp accesses on your website.

It all went fine so I investigated a bit, to find that there:
https://sphynxlair.com/community/threads/hcm-awareness-bracelets.39933/

You have set the quantity to 0 !

From the beginning I was asking, have you set quantity to a value above 0 and you said me yes I did but in fact you did not !!!

So it's indeed the issue of the quantity when it reaches 0, but why did you answer you had set a quantity while you had not ?

Anyways you shouldn't be having the error anymore, I put a fix for the positive number issue.
 
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