Support How to Remove "Buy Again" Option If User Already Owns the Resource?

[VisEntities]

How to remove the option to buy a resource again if the user has already purchased it? As you can see, they already have access to download it

 

[Clement]

That's most certainly because you either:

• Allowed user to purchase for a friend
• Set the resource as being restricted

 

[VisEntities]

Is this the reason?


But it isn't expired

 

[Clement]

No. Show me the sale configuration please ?

 

[VisEntities]

No. Show me the sale configuration please ?

Which one


Registered group permissions

 

[Clement]

Sorry I meant the resource, the fields that you set to put for sale.

 

[VisEntities]

Sorry I meant the resource, the fields that you set to put for sale.

 

[Clement]

That’s a digital product ?

You don’t have the restriction field
Ah maybe because you didn’t see that permission ?

Then it should not put the multi purchase link. Not sure for now what the cause is.

 

[VisEntities]

restriction field

What's that field called exactly so I check it

 

[Clement]

It’s supposed to be a checkbox but that’s if you set the category to allow products to be restricted (eg per url for our products).

So I don’t think the fact that you do see the button despite having a license is due to that. I’ll need to check again to see the other possibilities in the condition.