Fixed Icons not Displaying

Zach

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Jan 16, 2019
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Hi there,

I am on XenForo 2.1 and am using the latest version of the Core add-on (just updated it the other day when an update was pushed out) and the latest version of the Custom Username Icons add-on. However, all icons look like this now:

Screen Shot 2019-02-02 at 11.30.36 AM.png

It was working fine on XenForo 2.0. Any idea why it looks like this now? Thanks.
 

MtoR

Freaky Coder
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Nov 14, 2015
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Hi,

We never tested it on xF2.1, you experienced it working on xF2.1 ?
Does it show in any location or not at all ?

Note that the core was updated to FA 5.5.0 so maybe your users need to reselect the icon I am unsure wether they changed the icons name or not.

Clément
 

Zach

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Hi again,

Unfortunately it does not display in any location. I have tried re-selecting the icon, but it always shows that little box rather than the icon.
 

MtoR

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Ohhh the little box didn't catch that.
Maybe a problem with your FA setup ?
Could you please give me a link with a test account ?
 

Zach

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Jan 16, 2019
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I think it does have something to do with our FA setup. We also have prefixes with FA icons in them and those icons show boxes as well, so it is not limited to this add-on it seems. Like I said earlier though, all of this was working fine until the upgrade to XF 2.1. I will send you a conversation with a link and test account shortly- thanks!
 

MtoR

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Okay you gave me the account but my addon doesn't seem to be activated.
 
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Zach

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Apologies, I just didn’t set the permissions. I uninstalled and reinstalled the add-on earlier to see if that would help, so the permissions weren’t set yet. Try now.
 

MtoR

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Hi,

I got a quick look, I honestly don't know.

There must be something wrong globally with FA on your forum.
See the shoutbox icons, they are not showing properly.

Something must be wrong due to your upgrade to xF2.1, perhaps an add-on is messing around, you should try disabling them one at a time to find the culprit.

Clément
 

Zach

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Jan 16, 2019
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Yes, I saw the Shoutbox icons not displaying either which is why I figured it is likely an FA issue. XF 2.1 did make changes to Font Awesome, so I suspect it likely has something to do with that. I did disable all add-ons (except for the Core and Username Icons), and I still got the blank box, so it doesn’t appear to be an add-on issue. I was also on the Default style, so it is not a style issue either.
 

MtoR

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Ok so I investigated.

As they changed a lot of things from FA 4 to FA 5, I can't provide compatibility of icons that were selected before.
It means your user or you will need to edit the icons.

Of course I am going to release an upgrade that ensure compatibility with FA 5 but that won't fix your square issues obviously.

Clément
 

Zach

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Jan 16, 2019
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Hi,

Thanks for looking into this more. Thanks- that sounds great! That’s no problem as long as it works going forward. Looking forward to the release. :D
 

Zach

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Jan 16, 2019
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Hello again,

Sorry for bumping this thread and not creating a new one, but I have a new issue that is pretty similar to the original problem I described. Since the update, all of the Font Awesome icons work, but now any of the “Server” icons don’t work. I can send pictures/videos if needed (it literally looks exactly like the picture I posted in the first post). Any idea why this would be? Thanks!
 

MtoR

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Ok, got it fixed, will release new version.
 
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