Support Resolved Payment awaiting confirmation

[CazMcI]

Hi,
To test a purchase, I bought a resource using a created user account.
My site takes a 20% commission on all purchases.
The buyers's payPal account has been debited and both the site's PayPal account and the seller's PayPal account have been credited, but the payment status on the resource page still states "Awaiting Payment Confirmation" and the buyer cannot download the resource.
Any ideas why this might be?
Could it be a currency issue as different currency accounts were involved?

 

[Clement]

Hi,

If the resource is not validated it means that the IPN didn't work.
I checked the error and it returned that the business email didn't match.

Meaning that the emails used for the payments are not the one returned by the API.

Clément

 

[CazMcI]

Hi,

If the resource is not validated it means that the IPN didn't work.
I checked the error and it returned that the business email didn't match.

Meaning that the emails used for the payments are not the one returned by the API.

Clément

Do you know why it would work in some cases, but not in others?

 

[Clement]

There seems to be some kind of email problem.

And I see it's general as you also have that problem with the default xF payment callback used for subscriptions.