Support Product feedbacks

[L3gacy]

This software is incredibly buggy. I’ve been testing it myself and here’s what I’ve discovered so far:

1. It allows you to make sales even if you don’t have a payment method set up in the dashboard.
2. When you enter your Client ID and Secret Key and hit Save, nothing happens. You’re left wondering if it worked or if there’s something else you need to do. This is happening for regular users.
3. After making a purchase, the bounce-back URL doesn’t reflect the payment you just made. You have to refresh the page for it to show.
4. Even after selling an item, setting it to 1 in stock, and marking it as no longer available, you can still go back and order it again.
5. There’s no clear way to mark an item as sold once it’s been purchased.
6. When you go into the dashboard to ship an item, it won’t let you. When you click Save, you get an error message saying, “Oops, we ran into problems. The requested page could not be found.” So, from a shipping standpoint, you’ve sent an item, but can’t update the tracking.
7. I set the fee to 3% for sales, but even on test items priced at $1.00, it’s generating invoices for $11, even after the item was removed or deleted.
8. Even after setting up the API in the dashboard (for the seller), you don’t receive the payment. It’s gone, even though my bank shows the transaction was completed. And yes, the API code and details are correct. This could be due to the fact there was no API key setup under the dashboard. That being the case, why in the world did it let me one, list the item, and 2, process the payment?
9. As shown in the screenshot from 2024-12-13 at 09:29:56, the stock is set to 1 item.
10. In the screenshot from 2024-12-13 at 09:29:15, you can see that even though I set it to 1 item, it sold 3 times. Yes, it says “unpaid,” but if you look at the screenshot from 2024-12-13 at 09:43:21 (Home PayPal), you’ll see the payment was taken. What happened was that after completing the purchase, I was logged out when I returned to the site and got a message saying I needed to be logged in. When I logged back in, there was no record of the sale, but my bank and PayPal show otherwise.
11. I’ve tested this on both my live site and my dev site, and both are experiencing the same issues.
12. On the test net site, I can’t complete the order process because it won’t let me provide shipping info (see the screenshot from 2024-12-13 at 00:15:29).
13. Even though I had it setup for 2% on the sale. I received nothing.

This is a total disaster. I really want this to work, but waiting days for support is not ideal, especially when you look at the time gaps between other users' posts about similar issues. When you're running a real business, this just isn’t feasible.

You’ve got a great tool here, and I want it to work for us, but there are serious issues. You shouldn’t be selling this just yet. I feel like many of your customers are selling digital products, which is why you don’t see many posts about these issues. You definitely need faster and more effective support, especially with all these problems happening.

 

[Clement]

This software is incredibly buggy. I’ve been testing it myself and here’s what I’ve discovered so far:

We have a good customer basis running it pretty smoothly without issue, but perhaps it's mainly digital sells and you seem to be more focused on physical products so perhaps we missed some issues.

1. It allows you to make sales even if you don’t have a payment method set up in the dashboard.

By make sales, you mean putting the product for sale ?
If yes, then that is indeed possible but then users won't be able to purchase anyways as the seller has no data.

1. When you enter your Client ID and Secret Key and hit Save, nothing happens. You’re left wondering if it worked or if there’s something else you need to do. This is happening for regular users.

You mean in the dashboard ? I think it's supposed to show something at the top of the page but if your server is fast perhaps they don't see anything.
You would prefer a page reload instead of a no refresh save ?

1. After making a purchase, the bounce-back URL doesn’t reflect the payment you just made. You have to refresh the page for it to show.

That's because the redirect happens before the payment feedback has been done by PayPal (if you are using it which I assume).
I think it states payment is pending right ?

I would say that is as designed and constrained by the speed of the payment feedback.
But perhaps the behavior or a warning could be added, waiting for your feedback here on what would be the best UI change.

1. Even after selling an item, setting it to 1 in stock, and marking it as no longer available, you can still go back and order it again.

What do you mean by going back ? Using browser go back feature to get to the order validation page ?

1. There’s no clear way to mark an item as sold once it’s been purchased.

For quantity availability of 1 for an item ? If you set that the item is not purchasable when out of stock, then it wouldn't be purchasable again.
Or what you wanted is for it to say sold instead of not available, out of stock ?

1. When you go into the dashboard to ship an item, it won’t let you. When you click Save, you get an error message saying, “Oops, we ran into problems. The requested page could not be found.” So, from a shipping standpoint, you’ve sent an item, but can’t update the tracking.

That is a bug, please open a bug report thread to get that fixed.

1. I set the fee to 3% for sales, but even on test items priced at $1.00, it’s generating invoices for $11, even after the item was removed or deleted.

Which invoices are you talking about ? Which payment method are you using ?
I am not sure to understand your issue there.

1. Even after setting up the API in the dashboard (for the seller), you don’t receive the payment. It’s gone, even though my bank shows the transaction was completed. And yes, the API code and details are correct. This could be due to the fact there was no API key setup under the dashboard. That being the case, why in the world did it let me one, list the item, and 2, process the payment?

It would mean that it's not using the dashboard data but your global configuration.
The fact that you are able to configure the data in the dashboard does not mean you configured the product to be using user configured data, it all depends of what you set in the category edit page on the backend.

1. As shown in the screenshot from 2024-12-13 at 09:29:56, the stock is set to 1 item.
2. In the screenshot from 2024-12-13 at 09:29:15, you can see that even though I set it to 1 item, it sold 3 times. Yes, it says “unpaid,” but if you look at the screenshot from 2024-12-13 at 09:43:21 (Home PayPal), you’ll see the payment was taken. What happened was that after completing the purchase, I was logged out when I returned to the site and got a message saying I needed to be logged in. When I logged back in, there was no record of the sale, but my bank and PayPal show otherwise.
3. I’ve tested this on both my live site and my dev site, and both are experiencing the same issues.
4. On the test net site, I can’t complete the order process because it won’t let me provide shipping info (see the screenshot from 2024-12-13 at 00:15:29).
5. Even though I had it setup for 2% on the sale. I received nothing.

If you are not redirected to the forum while logged-in, then the payment validity won't be processed and the quantity will not be updated.
That could explain the "unpaid" one.

I have no explanation why you would be logged-out, nor am I able to reproduce it.
Perhaps you were logged-out due to configuration of session validity in your forum setup ?

As stated above wrt. shipping issue, please open a bug report.

For the percentage on sale, I would first need to know the configuration you set in the category and the options.
If it didn't go through it means it's either misconfigured or not active.
You could see that by looking at the paypal payment page, it's supposed to show the item as well as a row related to the percentage on sale.

Best regards,
Clément

 

[L3gacy]

By make sales, you mean putting the product for sale ?
If yes, then that is indeed possible but then users won't be able to purchase anyways as the seller has no data.

No it in fact let me buy and the sell was just lost. I have tested it.

By make sales, you mean putting the product for sale ?
If yes, then that is indeed possible but then users won't be able to purchase anyways as the seller has no data.

No, you see the loading on the top right, but then nothing. It would be nice if the message changed at the top after adding it or something

That's because the redirect happens before the payment feedback has been done by PayPal (if you are using it which I assume).
I think it states payment is pending right ?

I can't recall on that. I can test another sell later and get back with you.

For quantity availability of 1 for an item ? If you set that the item is not purchasable when out of stock, then it wouldn't be purchasable again.
Or what you wanted is for it to say sold instead of not available, out of stock ?

It in fact lets you buy again and again. I testing it live.

Which invoices are you talking about ? Which payment method are you using ?
I am not sure to understand your issue there.

Well when the out of date info in the config .php was not good. I then set it up to use paypal. So I can't recall if that is when I was trying to use the forums coded in payments or just paypal.

It would mean that it's not using the dashboard data but your global configuration.
The fact that you are able to configure the data in the dashboard does not mean you configured the product to be using user configured data, it all depends of what you set in the category edit page on the backend.

Maybe, but do you have a read me or all of this stuff?? like a step by step how to set things up?

Also there is most definitely a stock issue / bug.

Because of the time it was taking to go over all of this with you I infact had to unstall it. But I do have it setup on the dev. site we can work from that. but yes I would say most of your people do you digital but the stock and other bugs are real. I can share an account with you on our dev side., but first if you can give me a read me on how to set everything up, I can give that a go a test bug form there.

 

[Clement]

No it in fact let me buy and the sell was just lost. I have tested it.

I just tried and if there is no payment method set, the purchase form displays a no permission error.
So perhaps it was using the global configuration.

No, you see the loading on the top right, but then nothing. It would be nice if the message changed at the top after adding it or something

Got that fixed in upcoming release.

I can't recall on that. I can test another sell later and get back with you.

It in fact lets you buy again and again. I testing it live.

I will check.

Well when the out of date info in the config .php was not good. I then set it up to use paypal. So I can't recall if that is when I was trying to use the forums coded in payments or just paypal.

I can't investigate if I dont know, so I'll let you retry.

Maybe, but do you have a read me or all of this stuff?? like a step by step how to set things up?

No, we just put some basic info in the manual and people usually find their way through quite easily so we help others when not.
Configuration is pretty straightforward though and almost similar to any add-ons:

• Set permissions
• Set options
• Set resource categories
• Depending on the payment method:
  • Our custom method: Do it the config file way as from the manual or set the options in [XFA] Paypal API configuration
  • xF payment profile: Select in options which profiles are usable, then everything is within the front-end

With those few steps, add-on shall be running smoothly.

Also there is most definitely a stock issue / bug.

I'll run a test.

 

[Clement]

There indeed was a quantity handling bug with XF payment profiles and the versions above 5.4.0, got it fixed in upcoming release.