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Bug Service sales shows download button despite no upload

jtferdinand

New Member
Joined
May 29, 2020
Messages
13
When a user is has listed a service for sale, after purchase the buyer is shown a download button despite there being no product to download.

During the edit/upload resource section:

Screen Shot 2020-06-14 at 4.08.21 pm.png

Resource view for the buyer:
Screen Shot 2020-06-14 at 4.05.35 pm.png
Download should not show here.

How can I remove this?
 

MtoR

Freaky Coder
Staff member
Joined
Nov 14, 2015
Messages
5,113
Hum it shouldn't, did you set the resource as being without file ?

What is "Digital product or service" shown in type ? That's not from my add-on it seems odd.
It seems you have another add-on that deals with resources.

Anyways from the configuration I see you created a Digital product and not a service.
 

jtferdinand

New Member
Joined
May 29, 2020
Messages
13
Hum it shouldn't, did you set the resource as being without file ?

What is "Digital product or service" shown in type ? That's not from my add-on it seems odd.
It seems you have another add-on that deals with resources.

Anyways from the configuration I see you created a Digital product and not a service.
Yes I have renamed the digital product this is not another addon, I just renamed the phrase.

The concept here is to sell an online subscription using the licence.

So I have fileless - digital products. This is where download appears.
 

MtoR

Freaky Coder
Staff member
Joined
Nov 14, 2015
Messages
5,113
Fileless digital products is not something that is supported.
We either have fileless services or digital products with download.
 

jtferdinand

New Member
Joined
May 29, 2020
Messages
13
Fileless digital products is not something that is supported.
We either have fileless services or digital products with download.
So is it possible to display an error when a digital product contains no resource upload?

Is it also possible to change the text or hide the editor "attach files" button as it is confusing to have "attach files" in the top box then again to attach files to the description.

We have the terms and conditions with no attach file box, it would be good to do the same with the description editor for digital downloads or to disable on a category basis.
 

MtoR

Freaky Coder
Staff member
Joined
Nov 14, 2015
Messages
5,113
So is it possible to display an error when a digital product contains no resource upload?
It is not supposed to be happening.
When selecting digital product, only the upload field is expected to remain.

Is it also possible to change the text or hide the editor "attach files" button as it is confusing to have "attach files" in the top box then again to attach files to the description.

We have the terms and conditions with no attach file box, it would be good to do the same with the description editor for digital downloads or to disable on a category basis.
Ask xF support, that's default resource manager stuff.
 

MtoR

Freaky Coder
Staff member
Joined
Nov 14, 2015
Messages
5,113
I told you digital resources are resources to which you should upload files.
That's how the product is designed.
 

jtferdinand

New Member
Joined
May 29, 2020
Messages
13
I told you digital resources are resources to which you should upload files.
That's how the product is designed.
What I mean here is the resource can be posted without an uploaded file attached only description.