Support Unable to download add-ons after purchase.

[kim.tan]

Hi,

Good Day!

Why is our license still showing as empty here: https://gyazo.com/fc35e409c76e9d36970ccccfc406df9a even though we already purchased this product? We need this add-on ASAP.

Thanks,
Kim

 

[kim.tan]

Any response here?

 

[Fred]

Hi
Sorry i didn’t see any licences linked to your account
@Clement can you comfirm ?

 

[Clement]

Hello,

What license?

Why are you linking an external site?

Clément

 

[kim.tan]

Hi
Sorry i didn’t see any licences linked to your account
@Clement can you comfirm ?

Hello,

What license?

Why are you linking an external site?

Clément

Hi,

Please see attached files about the transactions in paypal

This link https://gyazo.com/fc35e409c76e9d36970ccccfc406df9a is a screenshot on my license page in your site

Thanks,
kim

 

[Clement]

Hello,

To verify data, we need a mail sent from the email that made the purchase as it's not matching the one from your account stating that license should be added to that particular account.

Thank you,
Best regards

 

[kim.tan]

Hello,

To verify data, we need a mail sent from the email that made the purchase as it's not matching the one from your account stating that license should be added to that particular account.

Thank you,
Best regards

Good morning Clement,

My name is Elena Kovacheva, Accounts Payable, and I made the payment for this subscription last month. The payment is out from our account in PayPal, but on some reason we don't see it here.
Please, can you provide me an email, and I will replay there.

Just for visability I will attach the payment confirmation as well.

Thank you,
Elena Kovacheva

 

[Clement]

Send the email to webmaster@xen-factory.com.

 

[kim.tan]

Send the email to webmaster@xen-factory.com.

Good morning, Clement,

I’ve sent the email. I hope we receive a response soon, as it has already been one month and we really need this resolved.

Thank you very much,
Elena Kovacheva

 

[Clement]

Adding the license

 

[kim.tan]

Hi Clement,

I can see the license now, thank you!

Also, could you please provide the invoices as well? We need them for our company records. I’m not able to see any invoices here:

https://www.xen-factory.com/index.php?shop/market-place-user/invoices

Thanks,
Kim

 

[Clement]

Hello

We don’t provide invoices.

Apart from the PayPal issue one that you already have.

Clément